1. How can I contact FreshFinds?
You can email us at shopfreshfindshelp@gmail.com. Our customer service team is happy to assist you with any questions or concerns.
2. Do you ship worldwide?
Yes, we ship internationally! You can place your order from anywhere in the world.
3. Where do you ship from?
We ship all orders from Hong Kong.
4. Can I change or cancel my order?
We aim to process orders as quickly as possible. If you need to make changes or cancel your order, please email shopfreshfindshelp@gmail.com within 12 hours of ordering. Any requests after this period cannot be accommodated, but you can return your order for a full refund once received.
5. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard), PayPal, and Apple Pay.
6. When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow additional time during holidays and sale periods. Orders are processed between Monday and Friday, within 1-3 business days from the order date, with shipping the next day after processing. Please note that we do not ship on weekends.
7. How long will it take to receive my order?
Due to high demand, orders may take up to 2 weeks for processing and shipping. This timeline includes business days only. As a thank you for your patience, we’re offering a complimentary 6-month Amazon Prime Video subscription with your purchase!
8. What if I don't receive my order?
If you do not receive your order within 30 days of shipping, you are eligible for a full refund.
9. Will I be charged customs and taxes?
Prices on our site are tax-free in US Dollars. You may be responsible for duties and taxes when your order arrives, as determined by your local customs office. Payment of these charges is your responsibility. We are not liable for delays caused by customs processing. Please contact your local customs office for further details on any charges.
10. How can I stay updated on deals and offers?
Subscribe to our email list and follow us on TikTok, Instagram, and Facebook for exclusive deals and updates on special events!
